Privacy Policy

1. Introduction

!OST LABS ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ostentando.com and make purchases through our Site. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal Identifiers: Full name, email address
• Shipping Information: Mailing address, city, state, ZIP code
• Payment Information: Processed securely by PayPal or Stripe — we do not store your card details
• Order History: Products purchased, order amounts, and fulfillment status
• Communications: Messages you send to our support team

We also automatically collect certain technical data when you visit our Site, including IP address, browser type, pages visited, and referring URLs. This data is used for analytics and site improvement purposes only.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmation and shipping notifications via email
• Respond to your customer service inquiries
• Improve our products, services, and website experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing of Information

We may share your information with trusted third parties solely to operate our business and fulfill your orders:

• Fulfillment Suppliers: Supliful and CJDropshipping receive your shipping address to process and deliver your order
• Payment Processors: PayPal and Stripe handle payment transactions under their own privacy policies
• Email Service: Resend is used to deliver transactional emails such as order confirmations
• Database: Order and customer data is stored securely on Supabase infrastructure

We may also disclose your information if required by law, court order, or governmental authority.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 7 years in accordance with US tax regulations.

6. Cookies and Tracking

Our Site uses cookies and similar tracking technologies to enhance your browsing experience. Specifically, we use:

• Session cookies: To maintain your shopping cart between pages
• Authentication cookies: To keep admin users logged in securely
• Local storage: To persist your cart data between visits

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the Site.

7. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal data)
• The right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at support@ostentando.com. We will respond within 45 days.

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption, secure database access controls, and encrypted storage of sensitive data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

10. Third-Party Links

Our Site may contain links to third-party websites (such as PayPal or supplier portals). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us: